Customer expectations of their auto insurance companies are higher than ever.
So how do you control costs, meet customer expectations, and increase customer loyalty all at the same time?
That’s why more auto insurance companies are turning to Quest to handle their claims management, road side assistance and third party administration needs. With Quest, you get a partner who can represent your brand, deliver a great customer experience, and efficiently manage your claims processing flow.
Since 1988, Quest has provided state-of-the-art software solutions for the auto glass and auto insurance industries. But today we bring much more to the table beyond software development.
Our national roadside assistance call center is staffed 24/7/365 with trained agents who answer the call the way YOU want them to…with your brand and a true concern for the customer’s safety. We’ll manage the process to get the help they need, including hotels and other arrangements. No wonder we have a 97% satisfaction rate with our roadside assistance calls!
Part of that success is due to our proprietary Tow Network of service providers nationwide. We screen for the very best providers in each area, and make sure they get paid quickly and fairly. That makes a big difference when a disaster strikes and service providers decide which calls to respond to first.
We also provide first notice of loss and claims processing solutions to make your customer’s lives easy. Surveys show customers remain loyal to insurance companies with an easy claims process. And with technology at our core, we are quick to embrace new ideas like Mobile Applications. With Quest’s mobile app, you can quickly deploy a branded mobile app to your clients for just pennies a user…not the hundreds of thousands of dollars required for a custom app development project.
Learn more about our private labeled branded solutions for your firm. You’ll get the attention you deserve, and the experience your customers demand.