Quest programs are easy to implement.
Quest is able to offer exceptional Secondary Towing programs because we are
an innovator and leader within the industry. We can set you up with a turnkey
program that will start saving you money immediately.
Timing is crucial.
We introduced discounted same-day-towing to an industry that endures
compounding charges for every day a policyholder’s vehicle sits in a impound
facility or police tower’s storage lot.
It may not be in a repair facility or salvage company’s best interests to
act quickly; storage costs are rising as you work through the red tape.
Quest helps you cut through the red tape.
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Streamlining the processes
Our process flows as follows:
- Quest accepts transport requests by phone, fax or web.
- Quest verifies vehicle location, confirms release and dispatches a
qualified vendor. (Vehicle release is an involved process that can be
stressful and time-consuming. We offer a turnkey solution that manages all
release details, including advance fees, signatures and paperwork.)
- The vendor pays the advance fees, transports the vehicle and notifies
Quest of completion.
- Quest pays the vendor via Electronic Funds Transfer within 48 hours and
provides our clients with invoices that include a break-out of the advance
fees and original tow.
The benefits of Quest’s Secondary Tow Services
Quest has the knowledge and the network necessary to:
- Ensure professionalism in the handling of secondary tow situations
- Arrange for same day transport of vehicle
- Reduce repair cycle time
- Negotiate advance, storage and rental car fees
- Work with current DRP locations
- Provide real-time claims handling and reporting efficiencies
- Increase customer satisfaction
- Build your brand
Quest’s vendor network
Our qualified towing vendors offer expert assistance at the critical
point of contact. These providers must meet or exceed our standards for
professionalism to be included in our network. After inclusion, they are
constantly monitored to assure that quality standards are maintained.
Real-time, real-world claims processing and report generation
Our clients have immediate access to real time reports and information on
individual tow assignments via the web. (Some choose to have their own
claims representatives and adjustors initiate tow requests online in order
to reduce Quest administrative expense.)
The ensuing reports are:
- Easy to use and understand
- Real time (as well as historical)
- Available for viewing and printing on the web at any time (24/7, 365
days a year)
- Customizable upon request
Quest is the only company that posts images of the original tow
invoice and advance fees along with our secondary tow invoice; this gives
our clients all necessary documentation for subrogation purposes.
Exceptional security
Security is a priority for Quest and our clients, so our systems utilize the
latest encryption techniques.
We have managed intrusion detection monitoring from one of the foremost
companies in the business; it gives us the ability to disable all or part of
functionality upon the slightest detection of security intrusion.
Learn More About Us
Please contact Quest for more information.
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