Care for Your Customers; Savings for You
Quest has the knowledge and the network to set you up with an Accident Scene
program that will start saving you money immediately.
Our services:
- Streamline claims response and handling
- Reduce cycle time and related costs
- Eliminate unnecessary storage and advance fees
- Provide real-time status and reports
- Alleviate stress for insurer and insured
- Provide professionalism that produces increased customer satisfaction
- Deliver each vehicle to the contracted DRP facility or the policyholders
preferred repair vendor.
Speed of response
Our biggest impact on savings begins with our rapid response. By moving
the vehicle directly to the repair shop, we are able to reduce or prevent
unnecessary impound or storage charges.
Reducing Collision Expense
Every tow that can be managed prior to action by the authorities achieves significant savings in
initial tow costs, storage fees, rental car days and eliminates need for a
secondary tow. By-passing impound or storage also reduces stress and
inconvenience for your policyholder.
Working with your DRP
Your DRP locations can be preloaded in our tow management software,
assuring that the closest repair facility is among those considered by your
policyholder. Our program provides these and other analysis helping our
clients better manage their collision repair costs.
About the Accident Scene process
Our Accident Scene services feature:
- Web-based access that grants the agent, claims personnel, client
call centers or Quest call centers the ability to request transport of
vehicle
- Immediate response to accident scenes
- Reduced cost when the contact is made directly by the policyholder
- Direct transport of the vehicle to the customer’s preferred repair
shop
- Policyholder transportation (Quest won’t leave your customer
stranded; we will contact rental car companies to ensure transportation
is available immediately.)
- Real-time detailed reporting (accessible via web)
- Confirmation that the service has been completed via web and/or
email
- Customer surveys (that assure the policyholder has received caring,
professional service)
When your customer calls, he - or she - will be the most important person
in our world. Our Call Centers are staffed by intelligent,
compassionate representatives who are trained to perform to standards you
establish.
Our award winning network of qualified towing providers offers expert
assistance at the critical point of contact. These providers must meet or
exceed our standards for professionalism to be included in our network.
After inclusion, they are monitored regularly to assure that quality
standards are maintained.
Real-time, real-world claims processing and report generation
Our clients have immediate access to real time reports and information on
individual tow assignments via the web. (Some choose to have their claims
representatives and adjustors initiate tow requests in order to reduce Quest
administrative expense.)
The ensuing
reports are:
-
Easy to use and understand
-
Real time (as well as historical)
-
Available for viewing and printing on the web at any time (24/7, 365
days a year)
-
Customizable upon request
Quest is the only company that posts images of the original tow invoice and
advance fees along with our secondary tow invoice; this gives our clients
all the documentation needed for subrogation purposes.
Exceptional security
Security is crucial for Quest and our clients, so our systems utilize the
latest encryption techniques.
We have managed intrusion detection monitoring from one of the foremost
companies in the business; it gives us the ability to monitor all activity
and detect the slightest security intrusion to our systems.
Learn More About Us
View our Roadside & Towing
Services video.
Please contact Quest for more information.
