Privacy Policy

PRIVACY POLICY

We take your trust seriously, and our goal is to safeguard your privacy while providing you with the best possible experience using our products and services. Quest provides this notice explaining our information collection practices when you inquire about, use or purchase our products and services, including, without limitation, our website and software applications, and how we use such information.

WHAT WE COLLECT

Quest collects information about you from various sources. In the course of inquiring about or using Quest’s products or services, we may ask you for, among other things, your name, e-mail address, postal address, telephone number, fax number, business contact information and other registration information, as well as information about your location. Quest may request billing and payment information under certain circumstances.

Quest may also collect certain technical information when you visit our web pages such as the type of browser you are using, the type of operating system you are using, your IP address and the domain name of your Internet service provider, aggregate data about the number of visits to a site or service, and/ or aggregate data about the pages visited. We may combine information we receive online with other information you have provided to us and with information from other sources to improve our knowledge of you, to help us provide quality service and to provide and customize our products and services.

If you access Quest products and services from a mobile device, Quest may collect limited information from your device, including location data.

HOW QUEST USES THE INFORMATION

Except as otherwise indicated, Quest uses the personally identifiable information (“Personal Information”) you provide:

to provide product and services to you, and to respond to your inquiries about our offerings;

to offer you other products or services that may be of interest to you;

to ease use of our products and services by eliminating the need to re-enter information;

to display content customized to your interests and preferences;

to assist us in the development of new products or services and/or the improvement of our existing products and services;

to obtain feedback regarding our products and services;

to improve our ability to address your needs;

to cooperate with government officials or parties in litigation under process of law or regulation, or as otherwise required or permitted by law;

to protect the security or integrity of the products or services, and/or to enforce the terms governing their use;

to protect against fraud, and a threat of safety or destruction of property; and/or

to protect against legal liability.

Quest may use and store non-personally identifiable information, including anonymized and aggregated data, for any purpose, without limitation, including to generate reporting and to improve the design and content of our products and services, and Quest may share this data with third-parties.

DISCLOSURE OF PERSONAL INFORMATION

Quest may disclose Personal Information we maintain about you to non-affiliated third parties under the following types of circumstances: when we have your permission to do so; to comply with the law, or when we respond to a subpoena or other process, legal order, or official request; as otherwise required by law; to establish or exercise our legal rights or defend against legal claims; or, as permitted by applicable law, when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of the legal terms that govern your use of our products and services. In addition, Quest may transfer both Personal Information and non-personally identifiable information if Quest is acquired by or merged with another company.

Authorized Quest service providers and contractors may have access to your information to facilitate its use consistent with this Policy.

SECURITY

Quest has implemented security measures to help protect against the risk of loss, misuse and alteration of any information under Quest’s control.

STORAGE AND RETENTION

Your Personal Information will not be stored for longer than is necessary for the purposes described in this Policy, or to otherwise meet legal requirements.

IP ADDRESSES AND COOKIES

Like other web sites, Quest uses your domain, IP address and browser information to help diagnose problems with Quest’s products and services and equipment, to administer the products and services, and for security purposes. “Cookies” are pieces of data sent from a Web server to a Web browser that enable a Web server to identify users that visit a site hosted by that server. Quest may use Cookies in order to identify you to our sites so that Quest can provide more customized information and services to you. In general, if you choose, you can disable the use of Cookies by reviewing your browser’s preferences and options.

MODIFICATION OF PRIVACY POLICY

Quest may change this Privacy Policy at any time, and will notify you in an appropriate manner, including by posting the changed or amended Privacy Policy on our products and services.

QUESTIONS

If you have questions about this Policy or about how information we collect is used by Quest, please contact us at Quest Software Inc. 106 W. Tolles Dr. St. Johns, MI 48879, or call 989-224-6768, or e-mail us at privacy@questsoftware.com.

FIND ME NOW SERVICE TERMS & CONDITIONS

DESCRIPTION OF SERVICE

When using our services, Quest will request your permission to obtain your current location using your mobile phone. Quest uses this data to determine your location for roadside assistance services. Once we have your permission, we will use this information to help map your current location and relay that information to a service provider in your area. We will only use this location service while dispatching a service provider to your location.

Important Message from your Cellular Provider (AT&T, Sprint, T-Mobile, Verizon Wireless and others). This is not a Cellular Provider application. If you use this application, it may require your Cellular Provider to disclose your customer information, including Mobile Phone Location Information, to the application provider or some other third party. By providing your consent, you authorize your Cellular Provider to disclose your information to third parties to enable this application. Check the application’s terms of use and the policies for more information about how the application will collect, access, use or disclose your information. Terms of use and other policies usually are available on the application provider’s website. If you aren’t comfortable with the application’s policies, don’t use it. You acknowledge and agree that (1) your relationship with the application provider is separate from your relationship with your Cellular Provider; (2) your Cellular Provider is not responsible for this application; and (3) you will hold harmless your Cellular Provider and its subsidiaries, affiliates, officers, employees, agents, successors and assigns from any judgments, claims, actions, losses, liabilities or expenses arising from or attributable to this application or the acts or omissions of the application provider.

OPTING OUT OF FIND ME NOW

The explicit opt-in provided by a caller is for a one time use of Find Me Now to assist us in locating you during your call and service. There are no subscriptions, no sign ups, nor any other explicit opt-in that would necessitate any need for an opt-out capability. Opt-out occurs automatically after each call is complete and no further attempts to use Find Me Now to locate the caller will be made without another corresponding explicit opt-in.

STORAGE AND RETENTION

Your Personal Information will not be stored for longer than is necessary for the purposes described in this Policy, or to otherwise meet legal requirements. A caller’s disablement location, obtained verbally, or by FindMeNow may be kept on our system for up to 2 years for auditing purposes.

 

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