Web-Based Cloud Technology
Quest’s Glass, FNOL, Roadside Assistance, Secondary Towing Management software solutions are web-based applications that allow clients to operate them in-house and/or outsource the responsibility to Quest or any other preferred call center.
Our programs have evolved through years of real-world interaction with our customers. We are not looking to sell programs; we are looking to build long-term relationships. We are successful because we make every request for support a positive, satisfying experience. Quest assigns each client a program champion who is responsible for overseeing their program and keeping them informed of potential issues and solutions.
As an experienced technology company, we offer your IT staff support by:
- Providing data connectivity options
- Automating delivery of claims data and invoices for payment
- Our customers benefit from our years of product evolution and service.
Professional Contact Center Service
You can trust our experienced Contact Center Representatives to act as an extension of your organization. We own and operate our own call centers in the USA…never outsourced overseas. Some of our clients operate their own programs during normal business hours and route evening calls to our staff.
Our CSR’s are highly trained, and truly care about your customers. They take pride in their work and representing your brand. We provide ongoing training, and regularly monitor calls to provide feedback and coaching.
At Quest, we embrace change. We welcome input from customers and encourage systems improvement suggestions from our users.
We believe our openness to suggestions, ideas and critiques results in inspired technology.
Security is a priority for Quest and our clients.
Our systems utilize the latest in data encryption and firewall protection. We also have managed intrusion detection monitoring from one of the foremost companies in the business. It gives us the ability to disable all (or partial) functionality at the first hint of an attempted security breach.
Each year Quest undergoes rigorous security penetration testing and constantly upgrades its security protocols.