Trustworthy. Hard-working. Dependable.
Outsourcing is a fundamental part of the insurance industry. It can be your biggest asset, or your worst liability. Outsourcing comes down to one truly important word: TRUST. You’re putting the fate and future of your company in someone else’s hands. Boy can that be nerve-racking. We’ll make your leap of faith smooth and easy, so you can relax.
Decades of experience
For over 25 years, Quest’s expertise in a wide range of areas has been the greatest asset for any company that uses our services. And we’ll do the same for you.
Auto Glass Management
Since we’re not a glass company, our programs achieve greater utilization with less friction. We focus on your best interests—your customers experience better service while you achieve lower invoice expense.
Roadside and Towing Programs
Quest is the only company that specializes in Roadside Assistance, Accident Scene and Secondary Towing, and Branded Roadside Program solutions specifically for insurance companies. Our professional service network services all needs, from passenger cars to motor homes and commercial equipment.
FNOL and CAT Services
When your phones are busy, your offices are closed, or you’re responding to natural catastrophes, Quest FNOL service is there with tailored programs to assist your customers. We provide them with simple instructions, and escalate calls when necessary. Around-the-clock, and throughout-the-year, our experienced staff handles stressful calls while providing your staff peace of mind.
Our programs operate on web-based software, offering you the latest in technology, user flexibility, and access to program reports.
With our roots in software development and systems integration, our programmers can assist your IT staff with automation features that make working with Quest easy and economical.
The Secret to Our Success
We attribute our growth to the world-class service we provide companies like yours. We realize that superior customer service is what distinguishes our clients from their competitors and Quest from our competitors. We value our employees, respect our service providers, and dedicate our resources to our clients and their customers.