First Notice of Loss Programs

Your customers will be the most important people in our world.

Our FNOL program is designed to become an invisible extension of your professional services. Our Call Center provides 24/7 service (and overflow loss reporting) for the handling of automotive, property and general liability claims. You can choose to have us use our FNOL software or our staff can access your existing claims system.

When your customer calls, he - or she - will be the most important person in our world. Every employee in our organization understands that Quest represents client partners on behalf of customers in need. FNOL calls related to fatalities, major fires, hurricane damage, etc., require empathy, compassion and extreme attention to detail. It’s an enormous responsibility.

We hire Call Center agents who are naturally caring so that your customers will experience a
genuine personal touch. They are trained to handle difficult situations in a manner that provides
needed service as quickly as possible. In the aftermath of Hurricane Katrina, many of our agents
worked long hours to accommodate calls from victims of the storm.

Our software is custom scripted to ensure that your instructions and procedures are properly
relayed to each claimant. Escalation contacts and procedures are defined up front in order to
avert problems.

Quest’s corporate culture honors excellence in service; we motivate Call Center Agents by awarding bonuses and other rewards to those who go the extra mile.