We respond with speed and efficiency on your behalf.
Our Call Center provides 24/7 service (and overflow loss reporting) for the
handling of automotive, property and general liability claims.
FNOL calls related to fatalities, major fires, hurricane damage, etc.,
require empathy, compassion and extreme attention to detail. The responsibility
is enormous; we take it seriously.
In the aftermath of Hurricane Katrina, many of our agents worked long
hours to accommodate calls from victims of the storm.
- Accessibility; anytime, anywhere. Quest is available to receive
calls (routed from your system or ours) 24 hours a day, 365 days a year to
all 50 states and Canada.
- Caring Customer Service. We hire intelligent, compassionate
representatives and motivate
them by rewarding those who provide your
customers with exceptional service. These reps
are trained to perform at
high standards and adhere to scripts that you establish. They
already know
that many policyholders are calling in under stressful circumstances. One of
the first questions they will ask is “Are you in a safe place?” Rest assured
they are trained in emergency procedures and will contact the police on
behalf of your policyholders.
- Qualified Service Vendors who are standing by to offer caring
assistance at the critical
point of contact. These providers must meet or
exceed our vendor profile to be included in
our network; they must also
continue to meet or exceed our performance standards to
remain in the
network.
You can choose to have us use our FNOL software or our staff can access your
existing claims
system.
Ultimately, your customers will experience caring, professional service.
You’ll enjoy added peace of
mind.
Learn More About Us
View our Claims Services video.
Please contact Quest for more information.
