A national company founded on Midwestern values.
We attribute our long success to the world-class service and technologies we
provide. Our offerings are ever-expanding as the marketplace shifts and dramatic
new technologies appear on the scene.
How it began.
Quest Software, Inc. was founded in 1988 by Ron Zyzelewski and Terry Miller.
They co-own and manage the company, which is based in St. Johns, Michigan.
Established to develop and market software management tools for small business,
Quest rapidly became a major provider of point-of-sale software to the glass
retail industry.
Although Quest business interests have since diversified, Quest continues to
market to the glass industry and supports 1800 glass retailers nationally with:
- Business point-of-sale software and accounting solutions
- Electronic ordering links to suppliers
- Electronic invoicing (our EDI services handle over ¾ million glass invoices annually)
In the early ‘90s, Quest was contracted by one of the nation’s largest
automotive insurers to create a glass invoice audit solution that allowed the
carrier to automate the processing and payment of glass claims. Quest audit
solutions, mainframe and PC based, were subsequently adapted by a number of
other national and regional insurance companies. Additionally, several large
glass networks contracted with Quest to create glass auditing and program
management tools for their insurance clients.
Auto insurers looking for an independent glass TPA are drawn to us because of
our:
- Higher program compliance
- Reduced glass severity
- Knowledge of the glass industry
- More detailed analysis and reporting
- Lack of involvement with glass manufacturing, distribution and
installation pursuits
As Quest’s insurance client base expanded, other outsourced claims
applications were identified and added. We began providing after-hour and
overflow loss report (FNOL) services for Automotive, Property and General
Liability claims; Quest Towing Services (QTS) was formed to provide
comprehensive towing packages for roadside assistance, primary and secondary
towing.
Our Glass, FNOL and Towing programs flourish today and Quest continues to
provide software systems and services that facilitate claims handling.
Now our glass TPA and Towing solutions operate on web-based applications that
provide our clients with greater program flexibility and control. In fact, many
clients realize additional savings by offloading administrative expense on
vendors and agents.
Our programs are deployed on the AT&T Web Services Network to ensure
scalability and redundancy.
Quest continues to develop web-based software applications that facilitate
claims handling and payment operations.
- Our EFT payment information system (developed for a large insurance
company) provides the ability to pay vendors by EFT.
- A secure website provides the payee access to obtain the payment
remittance advice in order to see what invoices have been paid via EFT.
- Another application enables the carrier to receive home repair invoices
through the Internet.
- Contractors access the web-site to invoice the carrier for
materials, price and labor on authorized home repairs.
Quest’s ever-evolving software and services are in productive use throughout
the United State and Canada.
